The Best Gourmet Deli in Southern Maine

The Deli & Company, located in Saco, Maine, is a hidden gem that offers a unique dining experience. Situated on the first floor of a building that is technically the second floor, this cozy deli welcomes guests with open doors and a warm atmosphere. Whether you're looking for a delicious breakfast, a cup of coffee, or a tasty pastry, The Deli & Company has you covered.

Convenient Hours for Busy Individuals

The Deli & Company understands the importance of providing ample time for customers to enjoy their breakfast or grab a quick bite before work. That's why they have shifted their hours from 8:00 AM to 3:00 PM to 7:30 AM to 2:30 PM. This change allows customers to have more opportunities to indulge in their favorite breakfast items or enjoy a cup of coffee and a pastry while still being able to make it to work on time.

A Labor of Love

The Deli & Company is not just a business to its owners, it's a labor of love. The owners, who were not married when they started the deli, had to save enough money to pay for their wedding before officially tying the knot. They consider the deli to be a family affair, with their children often helping out and learning the ropes of running a business. This exposure to the restaurant industry at a young age instills a strong work ethic in their children.

Instant Gratification and Customer Satisfaction

One of the most rewarding aspects of working in the restaurant industry, according to the owners of The Deli & Company, is the instant gratification that comes from providing excellent customer service. They love hearing about customers' positive experiences and receiving feedback through online reviews. This feedback not only boosts their morale but also lets their staff know that their hard work is appreciated.

The Importance of a Busy Restaurant

The owners believe that a busy restaurant is a sign of success. People are drawn to busy restaurants because they assume the food is fresh and the staff knows what they're doing. The owners take pride in running a well-oiled machine and creating a bustling atmosphere that customers enjoy. Even on busy days, customers understand that there may be a wait, but they are willing to wait because they know it's worth it.

Challenges Faced by Small Business Operators

Running a small business is not without its challenges, and the owners of The Deli & Company have faced their fair share. The most significant challenge they have encountered is the impact of COVID-19. The pandemic has made it difficult to source products and find reliable staff. However, they have been fortunate to have some dedicated employees who have stayed with them throughout the pandemic. They have also had to adapt their operations to comply with changing regulations and restrictions.

Overcoming Challenges and Pivoting

Despite the challenges they have faced, the owners of The Deli & Company have managed to overcome them by pivoting and adapting their business model. When COVID-19 hit, they quickly shifted their focus to offering meals to go and catering services. They implemented a new online platform that allowed customers to order and pay for their meals in advance, making the process more convenient and efficient. This pivot not only helped them keep their doors open but also allowed them to continue serving their loyal customers.

The Importance of Feedback and Interaction

The owners of The Deli & Company understand the value of feedback and interaction with their customers. They believe that acknowledging and appreciating positive experiences is crucial in building a strong relationship with their customers. They make it a point to share positive reviews with their staff, emphasizing that everyone's contribution is essential in creating a memorable dining experience. This approach fosters a sense of teamwork and pride among the staff.

Controlled Chaos and the Rewards of Hard Work

Running a restaurant is no easy task, and the owners of The Deli & Company know this firsthand. They describe the restaurant industry as "controlled chaos," where hard work and dedication are required to keep things running smoothly. Despite the challenges they have faced, they find great satisfaction in their work. They take pride in the fact that they have built a successful business and have created a welcoming environment for their customers.

The Deli & Company is more than just a deli; it's a labor of love for its owners. They have overcome numerous challenges, especially during the COVID-19 pandemic, by adapting and pivoting their business model. They value customer feedback and interaction, recognizing that it takes a team effort to create a memorable dining experience. Despite the controlled chaos of running a restaurant, they find great satisfaction in their work and take pride in serving their customers. So, if you haven't been to The Deli & Company, or it's been a while, make sure to stop by and experience their delicious food and warm hospitality.